The proof is not only in what we say we can do. It's in what others say. 

The proof is not in what we say we can do. It's in what others say about Direct Path Alliance. 

“Direct Path is a trusted long-term partner of IU Health. We have turned to Direct Path to provide program management professionals for our re-branding effort in 2011, assistance in customer experience strategy development in 2016, management of Voice of the Customer (VOC) channels, and continued management consulting services to support patient experience initiatives. The professional expertise and experience they bring are a great value to our organization.”

—  IU Health

Here's how we get those results for you.

Our Perspective and Approach

We bring years in designing, implementing, and managing all sorts of Projects and Program Management Office (PMO) infrastructures. Many of our best practices are based upon the foundational techniques and concepts from the Project Management Institute (PMI) and the Project Management Body of Knowledge (PMBOK). 

 

Our tailored combination of these methods with our hands-on, practical experience establishes our firm's approach to your Program Management and Process Improvement.

Moving on, many clients ask us to provide an objective assessment of their strategic initiative. This is often in the form of an Independent Verification and Validation (IV&V) assessment.  Direct Path’s wide experience in large IT systems implementations enables us to lower your risk on these mission-critical programs.  

 

Our overall operational expertise enables us to determine the effectiveness and impact of these Business and IT initiatives on your business and employees.  

A Refreshed Look at Your Processes

Direct  Path enables you to optimize distinct business processes to improve efficiency.  Under the guidance of our experienced facilitators, your employees will improve your business processes.  We will be there to guide you through the steps to create a future-state process along with "do now" activities that achieves your goals.  

 

Specific Call Center, Service Desk and Help Desk Assistance

 For companies who use these customer services, Direct Path helps you define, document, measure, analyze, monitor, and improve.  We assess your processes, technologies, organizational readiness, and governance structure to provide recommendations and to develop a roadmap to improved services and reduced costs.  Our offerings include:  

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  • Vision Workshop

  • Service Assessment

  • Service Design

  • Service Implementation 
     

An estimated 80% of Global 500 companies have implemented best practices for Service Management based on ISO 20000.  

 

We utilize the same international standards as the foundation for our solutions. 

Proven Results

The potential results can only be described as dramatic. Our clients often realize:

 

  • 50%+ reduction in cycle time

  • 60%+ reduction in cost

  • 50%+ improvement in quality

  • 70%+ fewer non-value-added activities

  • 200%+ increase in capacity

 

Whether using complex Six Sigma data analytics or a simple 5-S approach - the result will be the same: improved operational efficiency and a better experience for your customers.