Direct Path helps our clients measurably improve the services they provide to internal and external customers.

A service typically includes processes, people and technology.  Our Service Improvement offerings can be applied to a wide range of services that your organization provides, but much of our experience is centered around:

Call Center, Service Desk and Help Desk

Direct Path helps you define, document, measure, analyze, monitor and improve services in these three areas.  We assess your processes, technologies, organizational readiness and governance structure to provide recommendations and to develop a roadmap to improved services and reduced costs.  Our offerings include:   

• Vision Workshop
• Service Assessement
• Service Design
• Service Implementation 

Once we help you define, design and implement the improved offerings for your internal or external customers, we leverage our Service Management expertise and tools to measure, track and continually improve those services.  An estimated 80% of Global 500 companies have implemented best practices for Service Management based on ISO 20000 and ITIL v3.  We utilize the same international standards as the foundation of our solutions.